F.A.Q.s

Product

Are your product authentic?

All are products are 100% authentic and real. We offer full money-back guarantee if you receive a fake item.

Something you want that’s not available on our site?

We are constantly expanding our product offerings and we welcome all suggestions for new products. Please fill out the “Request an Item” form and we will do our best to make it available for everyone!

Payment

What payment methods are accepted?

We accept payments from all major credit card companies (including but not limited to VISA, Discovery, American Express) and PayPal.

How does payment for an item work?

Once you hit “Confirm Order” on the checkout page, our system will process your order and notify you when your order has been placed and payment has been made. After that, just wait for your order to show up at your front step!

Shipping

Where do you ship?

We ship exclusively to Taiwan. Contact us for special orders to different countries.

How much does shipping cost?

All purchases come with FREE shipping to Taiwan.

How long will it take to get my package?

Most items will be at your front door within 4-7 business days of your order being processed. Please contact us at orders@thedopestop.com if you have not received your order.

Can I track my packages?

We are working hard on implementing that option. Stay tuned for updates!

Orders + Returns

What is your return/exchange policy?

All sales are final, we do not accept any returns or exchanges. Please contact us at orders@thedopestop.com if you have any order issues.

How do I cancel or change my order?

Most orders cannot be cancelled or changed after they have been made. If you misplace an order, email us at orders@thedopestop.com immediately and we will do our best to cancel your order.

Any unanswered questions? Contact Us